Buy with Confidence from Us

Not purchased from us before?

If you have not purchased from us before you might have questions before you complete your purchase, below are answers to some of the most commonly asked questions.

If you have a question about one of our products, about payment or delivery, or our after sales service you can call us on 01842 819130.

We are open Monday to Friday between 9am and 5pm, outside our opening hours you can chat with us (bottom right of the screen) or send us a message.

Not sure which product you need?

Automated Environmental Systems was established in 2007, owners Oliver and Simon have many years experience in the industry, in fact, all our team are more than happy to help you choose the correct pump, pumping station or pool heat pump to suit your requirements.

If you have any questions about a product on our website, or if you can’t find what you are looking for give us a call on 01842 819130.

Need it quickly?

In stock items ordered by 3pm are normally dispatched on an overnight service (next working day), for items up to 30kg you will be provided with a one-hour delivery window.

Most items ordered from our website are despatched in 3-5 working days, larger items and special orders may take a little longer, we will advise you of lead times after you place your order, or you can call us first on 01842 819130.

How much is delivery?

We are pleased to offer FREE UK mainland delivery on all orders over £100, our standard delivery charge for orders under £100 is £7.95 +VAT to a UK mainland address.

For deliveries to the Scottish Highlands, offshore, Ireland and Europe please contact us for a quote.

For full details visit our delivery and returns page.

Do I get a warranty?

We are an authorised UK supplier or reseller for all the products we sell, all products come with a full manufacturers warranty.

All of our products are carefully chosen to offer our customers the best quality at competitive prices. We are happy to match a product to your requirements, give us a call and find out why our customers are so happy with our service.

Seen it cheaper elsewhere?

If you are thinking of buying from us but have seen the item you are interested in advertised elsewhere at a lower price just let us know, we guarantee to match the price – on a like-for-like basis.

For full details visit our price match page.

Are my personal details safe?

Our website is secure (SSL), any personal details you submit through this website are protected.

Once you have completed the secure checkout you will be passed to SagePay‘s secure server to pay with your card or you can choose to checkout using PayPal Express, we do not record or store any card or bank security details.

We are happy to accept payment over the phone or by bank transfer should you prefer.

Got a problem or question about a purchase?

We pride ourselves on our after sales service, no matter how carefully we choose our products, from time to time things do go wrong.

If you have a problem with a product you have purchased from us you can visit our returns page or simply call us on 01842 819130.