Warranty and returns

Changed your mind, or something not working as it should? Everything you need to send it back is on this page.

  • 14 days to change your mindFrom the day you receive your order
  • 12 month warrantyAgainst manufacturing defects, unless stated otherwise
  • RMA number firstPlease don’t send anything back without one

Returning a faulty item

Everything we sell comes with a 12 month warranty against manufacturing defects, unless stated otherwise.

  1. Call us or fill in our warranty returns form, so we can talk through the options.
  2. We’ll give you an RMA number. Please don’t send anything back without one.
  3. Within 30 days of purchase, we’ll collect the item from you. After 30 days, and within the warranty, please send it back to us.

Return it in its original packaging if you can. If not, please pack it well enough to protect it in transit. If we find the item isn’t faulty, we may charge for its return.

Changed your mind?

You have 14 days from receiving your goods to change your mind and start a return.

  • Items must be new and unused, in their original packaging, with all accessories and manuals.
  • Send them back with a reputable carrier of your choice. You pay for the return carriage.
  • Items delivered on a pallet must go back on a pallet. We can arrange the collection and take its cost off your refund.
  • Used items can only be returned if they’re faulty, under our standard terms.

Please contact our after sales team for an RMA number before sending anything back.

Refunds

When the goods arrive we’ll check them and return them to stock. If there’s a problem, for example they’ve been used, we’ll contact you. Otherwise we’ll refund you in full, including the original delivery charge.

  • Extra delivery charges, such as a timed delivery, are not refunded.
  • Specially ordered non-stock items are credited less a 25% restocking charge.
  • Custom-made and built-to-order items may not be refundable. Please call us before returning one.

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