Products shown as ‘in stock online’, and ordered by 2pm Monday to Friday, are normally dispatched the same day.
Stock levels on our website reflect the real time stock levels in our warehouse
Where an item is shown as ‘on backorder’ we do not currently have stock in our warehouse, however items may either be expected back into stock or they may be dispatched direct from our supplier, please call us for lead times before placing your order.*
‘Sold out’ items cannot be ordered as we are not expecting further stock from the supplier.
Once an item is back in stock it is normally dispatched on a next working day service, all deliveries must be signed for, if you would prefer a specific day for your delivery please advise us prior to dispatch.
Small UK Mainland (under £100) from next working day – £7.80
Standard UK Mainland (under £300) from next working day – £12
UK Mainland (over £300) – from next working day – FREE
Channel Islands and Isle of Man (3-4 days) – £70
Isles of Scilly (3-4 days) – £70
Isle of Wight (2 days) – £30
Lower Highlands (2 days) – £30
Upper Highlands (mainland) (3-4 days) – £30
Scottish Offshore (5-7 days) – £35
Cornwall, Scotland & Wales – pallet deliveries may take longer
Please contact us for details and rates. Please note that not all items can be delivered on Saturdays or before Midday.
For deliveries to the BT postcode area please contact us for a quote. Please note we require an EORI number for all deliveries to Northern Island.
We are not currently accepting orders for delivery to European addresses.
Large and/or heavy items, over 30Kg in weight, such as heat pumps, multiple bags of sand and small pumping stations are delivered on pallets.
Delivery is to kerbside only using a tail lift and pallet truck, the driver has the right to refuse delivery where access or unloading is unsafe.
Minimum lorry size is 7.5 tonne (approx 8m long x 2.5m wide)
Parked cars, overhanging trees and narrow roads limit access
Pallet trucks require flat, solid surfaces (not gravel or grass)
Pallets cannot be placed inside porches or through garden gates
Pallets cannot be safely offloaded on steep slopes
ALL pallet deliveries require a signature
It is your responsibility to notify us of any access restrictions, such as narrow roads, prior to delivery – failure to do so may lead to your delivery being delayed and could result in a redelivery charge.
You can collect items that are ‘in stock online’ from our Suffolk warehouse
Our warehouse team will be happy to assist you loading your vehicle, however please ensure that your vehicle is a suitable size for the items being collected.
Monday to Friday 9am to 5pm.
Goods can only be delivered to the invoice address, however if you complete your card payment using SagePay 3D Secure, then you can specify an alternative delivery address, such as a site, when placing your order online.
PayPal orders will only be delivered to the registered address on the account.
The delivery address cannot be changed once the order is accepted by us.
We require a signed POD for ALL deliveries unless you have provided, in writing (via email), your permission to leave the goods in a safe place prior to delivery. By giving written permission for goods to be left without a signature you accept liability for any losses.
Items over 30Kg cannot be sent through the parcel network and are delivered on pallets and cannot be ‘left safe’ inside buildings or gardens.
Important: If there is nobody home and you or any member of your household, gives verbal permission for the driver to leave the goods without a signature (by telephone or by any device such as Ring doorbells) you accept liability for any losses.
In the event of a failed parcel delivery our courier will normally leave a card so you can rearrange your delivery, after two failed delivery attempts the goods will be returned to us and there may be an additional charge to redeliver them to you.
You will need to be available on the day of delivery, if your parcel is being delivered by APC Next Day you will receive tracking details, a signature is required on all parcel deliveries unless prior permission is received in writing to leave goods in a secure place.
Goods sent through our pallet network will be held at the local delivery depot in the event of a failed delivery, if this happens you will need to contact us to arrange redelivery.
Pallets are delivered on lorries, the smallest lorry is a 7.5 tonne curtain sider with tail lift please ensure there is obstruction free access to your property for a vehicle of this size.
If our courier is unable to deliver due to access restrictions or if there is nobody available to sign for the goods, then we may charge an additional fee for redelivery.
Any damage or shortages should be reported to us within 48 hours of receipt of the goods.
We require a signature for all deliveries and any goods received with visible signs of damage to packaging should be signed for as ‘unchecked’.
Alternatively if the item is visibly damaged you can refuse delivery, please call us if you receive a damaged item or refuse a delivery for any reason.
Failure to report damage to us within 48 hours may result in the refusal of claims by our couriers.
*If you backorder a product we will contact you to advise of the ETA, if a product you have ordered is not available then we will contact you to discuss alternatives.
