Delivery

In stock items ordered by 2pm, Monday to Friday, normally ship the same day. The stock levels on our website are the live levels in our warehouse.

Items on backorder are not in our warehouse. They may be due back in stock or may ship direct from our supplier, so please call us for a lead time before you order. If you backorder an item we will contact you with an expected date, and if it is not available we will contact you to discuss alternatives.

Sold out items cannot be ordered, as we are not expecting more stock from the supplier.

Once an item is back in stock it normally ships on a next working day service. If you would prefer delivery on a specific day, tell us before it ships.

Large or heavy items over 30kg, such as heat pumps, multiple bags of sand and small pumping stations, are delivered on a pallet.

Delivery is to the kerbside only, using a tail lift and pallet truck. The driver can refuse to deliver where access or unloading is unsafe.

• The smallest lorry is a 7.5 tonne curtain sider, about 8m long and 2.5m wide
• Parked cars, overhanging trees and narrow roads limit access
• Pallet trucks need a flat, solid surface, not gravel or grass
• Pallets cannot be placed inside porches or taken through garden gates
• Pallets cannot be safely unloaded on steep slopes
• Every pallet delivery needs a signature

Tell us about any access restrictions, such as narrow roads, before delivery. If you do not, your delivery may be delayed and you may be charged for redelivery.

We need a signature for every delivery, unless you have given us permission by email, before delivery, to leave the goods in a safe place. If you give that permission you accept liability for any loss.

If nobody is home and you, or anyone in your household, tells the driver to leave the goods without a signature, by phone or through a device such as a Ring doorbell, you accept liability for any loss.

Items over 30kg come on a pallet and cannot be left in a safe place inside buildings or gardens.

You need to be available on the day of delivery. If your parcel is coming by APC Next Day you will receive tracking details.

If a parcel delivery fails, the courier normally leaves a card so you can rearrange it. After two failed attempts the goods are returned to us, and there may be a charge to deliver them again.

If a pallet delivery fails, the goods are held at the local delivery depot and you will need to contact us to arrange redelivery.

If the courier cannot deliver because of access restrictions, or because nobody is available to sign, we may charge for redelivery.

Report any damage or shortage to us within 48 hours of receiving the goods. After 48 hours our couriers may refuse a claim.

If the packaging shows signs of damage, sign for the goods as unchecked.

If an item is visibly damaged you can refuse the delivery. Please call us if you receive a damaged item or refuse a delivery for any reason.

Goods can only be delivered to the invoice address. If you pay by card using SagePay 3D Secure, you can give a different delivery address, such as a site, when you order online.

PayPal orders are only delivered to the registered address on the PayPal account.

The delivery address cannot be changed once we have accepted the order.

Contact us for details and rates. Not all items can be delivered before midday or on a Saturday.

For delivery to BT postcodes, contact us for a quote. We need an EORI number for every delivery to Northern Ireland.

We are not currently accepting orders for delivery to European addresses.