Stock levels on our website reflect the real time stock levels in our warehouse
Where an item is shown as ‘on backorder’ we do not currently have stock in our warehouse, however items may either be expected back into stock or they may be dispatched direct from our supplier, please call us for lead times before placing your order.*
‘Sold out’ items cannot be ordered as we are not expecting further stock from the supplier.
Once an item is back in stock it is normally dispatched on a next working day service, all deliveries must be signed for, if you would prefer a specific day for your delivery please advise us prior to dispatch.
Small UK Mainland (under £100) from next working day – £7.80
Standard UK Mainland (under £300) from next working day – £12
UK Mainland (over £300) – from next working day – FREE
Channel Islands and Isle of Man (3-4 days) – £70
Isles of Scilly (3-4 days) – £70
Isle of Wight (2 days) – £30
Lower Highlands (2 days) – £30
Upper Highlands (mainland) (3-4 days) – £30
Scottish Offshore (5-7 days) – £35
Cornwall, Scotland & Wales – pallet deliveries may take longer
Please contact us for details and rates. Please note that not all items can be delivered on Saturdays or before Midday.
For deliveries to the BT postcode area please contact us for a quote. Please note we require an EORI number for all deliveries to Northern Island.
We are not currently accepting orders for delivery to European addresses.
Bulky and/or heavy items, such as heat pumps, bags of sand and small pumping stations are delivered on pallets.
The driver has the right to refuse delivery where access or unloading is unsafe.
Minimum lorry size is 7.5 tonne (approx 8m long x 2.5m wide)
Parked cars, overhanging trees and narrow roads limit access
Kerbside delivery, using tail lift and pallet truck
Pallet trucks require flat, solid surfaces (not gravel or grass)
Pallets cannot be placed inside porches or through garden gates
Pallets cannot be safely offloaded on steep slopes
ALL pallet deliveries require a signature
It is your responsibility to notify us of any access restrictions, such as narrow roads, prior to delivery – failure to do so may lead to your delivery being delayed and could result in a redelivery charge.
You can collect items that are ‘in stock online’ from our Suffolk warehouse
Our warehouse team will be happy to assist you loading your vehicle, however please ensure that your vehicle is a suitable size for the items being collected.
Monday to Friday 9am to 5pm.
Goods will only be delivered to the card holders (invoice) address, if you complete your card payment using SagePay 3D Secure, then you can specify an alternative delivery address, such as a site, when placing your order online.
PayPal orders will only be delivered to the registered address on the account.
Our couriers require a signature unless the goods can be left in a secure place that you have nominated, via the APC App, or in writing prior to delivery (we reserve the right to not leave goods if our courier feels it is not safe to do so).
In the event of a failed parcel delivery our courier will normally leave a card so you can rearrange your delivery, after two failed delivery attempts the goods will be returned to us and there may be an additional charge to redeliver them to you.
You will need to be available on the day of delivery, if your parcel is being delivered by APC Next Day you will receive tracking details, a signature is required on all parcel deliveries unless prior permission is received in writing to leave goods in a secure place.
Goods sent through our pallet network will be held at the local delivery depot in the event of a failed delivery, if this happens you will need to contact us to arrange redelivery.
Pallets are delivered on lorries, the smallest lorry is a 7.5 tonne curtain sider with tail lift please ensure there is obstruction free access to your property for a vehicle of this size.
If our courier is unable to deliver due to access restrictions or if there is nobody available to sign for the goods, then we may charge an additional fee for redelivery.
Any damage or shortages should be reported to us within 48 hours of receipt of the goods.
We require a signature for all deliveries and any goods received with visible signs of damage to packaging should be signed for as ‘unchecked’.
Alternatively if the item is visibly damaged you can refuse delivery, please call us if you receive a damaged item or refuse a delivery for any reason.
Failure to report damage to us within 48 hours may result in the refusal of claims by our couriers.
*If you backorder a product we will contact you to advise of the ETA, if a product you have ordered is not available then we will contact you to discuss alternatives.
