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Common questions

Payment methods we accept

Online card payments are protected by 3D Secure. During payment you are redirected to your card issuer to complete their check, and if it cannot be completed your payment is declined.

If you cannot order online, we can take your order by phone and send you a pro-forma invoice, which you can pay by card, using the link on the invoice, or by BACS. We do not take card payments over the phone.

If an online payment fails, we cannot take your card details over the phone, but we can send you a pro-forma invoice to pay by bank transfer. We cannot discuss failed payments, so please contact your bank or card issuer.

Our website is secure (SSL). Look for the padlock at the top of your browser. All personal details you submit through the website are protected.

After checkout you are redirected to Opayo (previously Sagepay), PayPal or ClearPay to make your payment. Your payment information is encrypted in transit, and we do not record or store any card, bank or PayPal details you enter during payment.

We pride ourselves on our after sales service, but however carefully we choose our products, things sometimes go wrong.

If you have a problem with something you bought from us, visit our returns page or call us.

Suffolk office and warehouse

Unit B, Anglian Lane, Bury St Edmunds, Suffolk, IP32 6SR

In stock items can be collected from our Suffolk warehouse, Monday to Thursday 8am to 4pm and Friday 9am to 4pm. Order online first and allow one hour before collecting. See our delivery and collection details.

Kent office

Unit C6, Barnfield Business Park, Folkestone, Kent, CT19 5SG

This office is not open to the public and orders cannot be collected here.